A Q&A session with Carol Courcy, MCC
“Anyone can become angry—that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way—this is not easy.” —Aristotle
Over 20 years ago, this quote inspired Carol Courcy, MCC, to study the ways in which people think and behave in different emotional states. She wondered if she could make it easier for her clients and herself to be in?the “right emotion” more often. She discovered how different emotions redirect us to a more productive professional life and a more satisfied personal life, which is the basis of her new book, Save Your Inner Tortoise! We sat down with Courcy to get some insight on emotional agility in coaching.
Q: Why the focus on emotions? Isn’t our conventional coaching wisdom enough?
A: Absolutely... until it isn’t. Let me say more. In coaching, it is logical when a client is emotionally overwhelmed to think all they have to do is simply say ‘no’ more often, improve their time management skills or take a weekend off. However, they may ignore that wisdom, work even harder and complain more. Or perhaps they hear the familiar urging from bosses, colleagues or family to “get over it” when we are grumpy, frustrated or burned out—only to increase their upset. Sometimes we (and our clients) know EXACTLY what we should say or do and yet we do not do it. It is not a character flaw.
Q: So how do we fix it? What is missing?
A: Emotional agility. Revisiting the Aristotle quote may help you understand what I mean. I define emotional agility as being able to enter and exit emotions with intentionality. In other words, if you think that anger is the wrong approach, can you shift into a “more right” emotion (firmness, calmness, curiosity, acceptance) at the right time, to the right degree, with the right person and for the right purpose?
Q: How is emotional agility a key component to effective coaching?
A: When they are stuck our clients are missing the right emotion for the task or relationship at hand. Here’s an example. If plagued by procrastination, a client is likely activating too much openness and flexibility (not optimal for completion) and missing “deadline making” emotions like focus and determination. Being agile means shifting to determination long enough to complete the project as promised. Return to openness when creativity or possibility thinking is the goal.
Luckily for me in 1994, emotions, as a domain of learning and coaching, were a key component in my coach training with The Newfield Network. I learned two important factors.
Two books fueled my curiosity. A General Theory of Love (Lewis, Amini and Lannon) introduced emotional reverberation—where a dominant emotion influences what is seen and not seen; done and not done; said and not said. The second was Learned Optimism by Martin Seligman. It showed that even
if pessimistic, we could learn to be more optimistic. I was fascinated. How can we be pre-disposed to new behaviors? Learn and practice a different emotion. We ARE what we practice! Moving from resentment to acceptance means practicing acceptance daily until it takes hold in you.
Q: How did those books lead you to writing a book of your own?
A: At the time, something was missing in those and other books. I was left wondering, “How DO I/we do it? Where’s the roadmap?” Thus began the development of my unique methodology for increasing emotional agility. Save Your Inner Tortoise! is a guidebook full of practices, activities, ideas and lessons. My mission in life is to add plenty of refreshing visits to satisfaction, joy and peace for those plagued by doubt, self- criticism or a nagging sense of insufficiency.
Along the way I discovered my own pattern of resentment. While mostly pretending to be OK, I silently blamed the economy, my employer or my clients for my unhappiness and discontent. Although it was an uncomfortable realization at the time, going from resentment to lightness was my first emotional agility “learning project”!
Q: How did you personally change from resentment to lightness, and how is that expressed in your book?
A: In my book I feature four steps to more emotional agility. Step 1 is awareness. I noticed the pattern to my resenting. I was always complaining but not to the person who could resolve anything. I never offered ideas or solutions. At executive team meetings, our agenda always included identifying mistakes and who was at fault—BEFORE solving them. With people defending their positions, we often went over time without solutions and scheduled more meetings. And then came
my “aha moment.” No wonder I was a skilled resenter! I spent most of my day there! If I wanted more lightness, I needed a lightness habit, and that’s Step 2. I began to log my resentful ways and over the next few months I began doing the opposite. At my own team meetings I proposed we find solutions to mistakes BEFORE discussing blame. I skipped break room complaining by taking “centering” breaks or walks to avoid the temptation to whine and blame.
Q: That’s the trick? Doing the opposite?
A: Yes—one of many tricks. To build confidence and self-trust, my client’s first task is finding simple ways to do the opposite of what they are pre-disposed to do and know is off target.
Q: How did you develop Steps 3 and 4, and what are they?
A: Steps 3 and 4 help you design a wider variety of emotions for your emotional wardrobe. More choices = more agility. Undoing my decades old resenting habit for more lightness took practicing a variety of emotions. I wasn’t used to my being lighthearted nor were my family and co- workers. I had to learn playfulness, patience, dignity, determination and trust as well as healthy anger, distrust and sadness. From resenting’s muteness those new emotions helped me say yes when I meant yes, no when I meant no and speak up for myself. (It wasn’t always smooth sailing. Sometimes I wanted to be right instead of happy.) I practiced each one of these emotions for as long as I needed to sustain my growing habit of happiness and satisfaction.
Q: This topic is an appetizer to a great meal! What will you leave us with?
A: I’ll leave you with this from Gabriel Garcia Marquez “Human beings are not born once and for all on the day their mothers give birth to them; life obliges them over and over again to give birth to themselves.”
This article was featured in issue 3 of Coaching World Magazine in August 2012.
ABOUT THE AUTHOR
Carol Courcy, MCC
Carol Courcy earned the International Coach Federation’s highest designation of Master Certified Coach in 2000. From a young age, Carol has always aimed high and she always hit her target through hard work and practice. However, the speed through which she gained her success had become an obstacle all on its own as she found herself sinking into dissatisfaction. In efforts to rid herself of her growing resentment she learned to slow down and embrace her inner tortoise.
Described as “The Queen of Emotional Learning”, Carol has helped over 5000 clients throughout the world, charming them with her passion, humor, honesty, and lightness of being. Her experiences have led to her book, “Save Your Inner Tortoise – Learn How to Cross the Finish Line Joyful and Satisfied”.
ABOUT THE WOMEN’S LEADERSHIP SUMMIT
The Women's Leadership Summit is a program engaging and empowering women on their leadership journey. This voyage of inner discovery spanning 3 months will inspire participants in making a meaningful difference - be it in your personal growth, at the workplace, for your family, or towards a better society. Focusing on Success, Sisterhood, and Satisfaction, this summit creates a collaborative environment for women to set bold goals for their professional lives, explore ways to give back, and create personal well-being and satisfaction. The main event will be held in Bali, Indonesia, on 28-30 September 2017.
For more information, visit our Women’s Leadership Summit event website